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This policy describes Spektrum Metrics’ practices concerning the information we collect and receive from users of our websites, social media pages, and emails (the “website”) and in the process of fulfilling orders and performing customer service (together with the website, the “Services”), including the categories of information collected, how that information is used, and with whom that information is shared.

 By accessing and using the Services, you agree and consent to the collection, maintenance, use, and disclosure of your Personal Information by Spektrum Metrics. If you do not agree to the terms of this policy or do not consent to the collection, maintenance, use, and disclosure of your Personal Information (as defined below) by Spektrum Metrics as described within this policy, you should leave the website and stop using our Services immediately.


The website is a general audience website. We do not intentionally collect Personal Information from users who are under the age of eighteen (18). If we become aware that a user of our website is under the age of eighteen (18) and has provided Personal Information to us (e.g., placing an order or entering sweepstakes, contest or other promotion, etc.), we will remove that child’s Personal Information from our files/records. Where necessary, we may use such information to provide notice to the parents of the users under the age of eighteen (18) who are using the website.


“Personal Information” is any information that identifies, relates to, or describes, directly or indirectly, a particular individual, such as your first and last name, postal address and zip code, e-mail address, telephone number, and/or information regarding your purchases.

We collect Personal Information through our websites, when delivering products, customer service, and otherwise, and use it for typical business management, operational and commercial purposes (including to defend and protect us and others from harm or legal claims, and as required by applicable law) and as described more specifically below:

Information submitted through a website.

We may collect Personal Information from you if you register with our website, sign up for our newsletter, purchase products on our website, enter a sweepstake, contest, or other promotion, or otherwise voluntarily provide such information to us (e.g., via our “Contact Us” webpage or in connection with ratings, reviews, requests for advice, suggestions, testimonials, or any user-generated content, such as photographs and/or videos).

  • Personal identifiers:  We receive personal identifiers (such as your name, phone number, email address, billing address, shipping address, password, device ids, and IP address) and use them to respond to requests, send you newsletters and other requested information, process rebate, or coupon requests, fulfill and deliver orders for products and services, deliver product samples, process returns or exchanges, contact you or others about an order or delivery, facilitate surveys, product reviews, product ratings, promotions, sweepstakes, and contests, manage accounts and preferences, manage accounts, communicate with you for marketing purposes for Spektrum Metrics Insights or on behalf of its affiliated companies or marketing partners, and facilitate personalized online advertising and informational communications (such as for warranty and product issues). We will also create a customer number when you purchase so we can identify you in our systems.
  • Personal characteristics:  We receive personal characteristics (such as date of birth and gender) when you submit it to sign up to receive newsletters and offers or to participate in a contest. We use such information to send you information we think is relevant to you, personalized online advertising, and determine eligibility for contests.
  • Financial information:We collect your payment card-related information when you make payments to us, and we will provide it to our payment processor. We also receive information about completed purchases from our payment processor when you make a purchase.
  • Commercial transaction information:  We collect and generate commercial transaction information (such as records of products and services purchased, frequency of delivery, and quantity of items purchased) when you make purchases on a website. We use this information to deliver and fulfill your orders, process your returns or exchanges, improve our service and product offerings, tailor our marketing efforts and administer accounts, and for internal operations and reporting purposes.
  • Message and product review content: We collect the messages you submit through contact, sign-up, surveys, purchase, and product review forms on a website. We use this information to respond to and fulfill your requests, better understand your needs and preferences, enhance and personalize our product offerings to you and improve the websites and our service and product offerings.



Certain jurisdictions impose specific legal requirements and grant data subject rights concerning Personal Information, and we will comply with restrictions and any requests you submit as required by applicable law.

For example, you may have the right to review, correct, and delete Personal Information we have about you, or to consent or withdraw consent to certain uses or sharing of Personal Information. When you make a request, we may require that you provide information and follow procedures so that we can validate a request you make before responding to it.

We will respond to your request within the period required by applicable law. However, we may not always be able to fully comply with your request, and we will notify you in that event.

As permitted by applicable law, we may charge a reasonable fee to help cover the cost of responding to your request, and we will inform you of the fee before completing your request.


We reserve the right to revise the privacy policy at any time. Whenever done, you’ll receive a notice of the revised policy by posting it on the website and by updating the Effective Date at the top of the policy. If we make any material changes, all users will be notified through the website, by email, or by other communication.

You are responsible for regularly reviewing the current policy. The most current version of the policy may be reviewed by clicking on the “Privacy policy”.

Your continued use of the website after we post any revisions constitutes your agreement to any such revisions. If any such revisions are unacceptable to you, do not access the website and do not submit any information to us.


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